Insured Shipping & Return Policy

1. Order Processing & Vault Dispatch Schedule

All orders placed Monday through Friday prior to 2:00 PM EST are carefully gathered, gemologically verified, quality inspected, and packaged for courier dispatch within 1 to 2 business days. Orders placed on weekends or observed national postal holidays enter processing on the following business day.

Once packaged in tamper-resistant, discreet outer courier boxes, our logistics system generates a live USPS tracking number via Shippo, which is immediately transmitted to the client's registered email address along with a link to follow real-time scan events.

2. Mandatory Transit Insurance & Signature Confirmation

Because our jewelry collections represent genuine solid silver and 18K gold-finished fine jewelry, we do not permit standard drop-offs without signature.

• Full Declared Value Insurance: Every parcel is insured against carrier loss, theft, and damage during transport.
• Adult Signature Required: Carrier couriers will request an adult signature upon delivery. If no authorized recipient is present at the boutique or residence, USPS will leave a notice of attempted delivery and hold the parcel securely at your local post office for collection.

3. Step-by-Step Return Process & Fee Accounting

If you or your retail customer needs to return an item, please follow this straightforward process:

1. Request a Return Authorization: Within 14 days of delivery, contact our concierge at info@skyblissjewelry.com with your Order Reference (e.g. SB-29231) and the SKU(s) you wish to return to receive an official Return Merchandise Authorization (RMA).
2. Secure Packaging: Place the unworn piece(s) in their original protective pouches and jewelry boxes with all security tags intact. Package them securely in a rigid box or padded mailer.
3. Ship to Our Atelier: Ship the parcel using an insured, trackable service to our intake vault:
   Sky Bliss LLC • Returns Intake Vault
   15946 NW 12th Ct
   Pembroke Pines, FL 33028
4. Vault Inspection & Net Refund Calculation: Upon delivery at our atelier, our gemologist inspects the pieces to verify authenticity, unworn condition, and tag integrity. Your net refund is processed immediately via Stripe:
   • $15.00 Restocking / Vault Inspection Fee: Deducted per returned order RMA to cover specialized gemological verification, ultrasonic cleaning, and secure vault re-stocking.
   • $12.00 Sample Order Surcharge: If the original order was under our $150 wholesale minimum, the $12 handling surcharge is non-refundable as it covered single-unit packaging and pick labor already expended.
   • Outbound Shipping: Outbound courier postage is non-refundable unless the return is due to an authenticated atelier error.

4. Items Ineligible for Return

To protect the authenticity and hygiene of all merchandise in our wholesale inventory, the following items cannot be accepted for refund:

• Pieces displaying visible scratches, sizing alterations, polish residue, perfume scents, or signs of wear.
• Items returned after the expiration of the 14-day inspection period.
• Items missing original security tags or returned in damaged non-original packaging.
• Custom-engraved, personalized, or bespoke manufactured pieces.

5. Damaged or Lost Parcel Claims

In the extremely rare event that a parcel arrives damaged by the postal carrier, or tracking indicates delivery but you cannot locate the signed parcel: